Standard coverage period: 18 months from date of delivery to the end buyer, as documented on the MicroMack Delivery Certificate. An optional paid warranty extension extends total coverage to 36 months (3 years) from date of delivery. The extension must be purchased at time of machine order; it cannot be added after delivery.

What is covered:

• All manufacturing defects in materials and workmanship
• Structural frame and chassis components
• Hydraulic system: pumps, cylinders, valves, hoses, and fittings
• Drivetrain: engine, transmission, axles, and drive motors
• Electrical system: wiring harness, switches, gauges, and control modules
• Track/wheel assemblies and undercarriage (excluding normal wear)
• MicroTECH™ remote control system (if factory-fitted)
• Factory-fitted attachments for a period of 24 months from delivery

What is not covered:

• Consumable items: filters, belts, tires, cutting blades, rubber tracks (normal wear), fluids, and lubricants
• Damage resulting from misuse, abuse, negligence, or operation outside rated specifications
• Damage from accidents, vandalism, fire, flood, lightning, or other force majeure events
• Unauthorised modifications, aftermarket parts, or non-approved attachments that contribute to the failure
• Cosmetic damage (paint, decals, scratches) that does not affect function
• Normal wear and tear of moving parts within manufacturer specifications
• Failure to perform recommended maintenance per the operator manual schedule

Claim process: Contact your authorised regional dealer. Provide the machine serial number, date of purchase, description and photos of the defect. The dealer will inspect within 5 business days and, if the claim is approved, repair or replace the affected component at no charge. Turnaround target: 10 business days from approved claim to completed repair. If a replacement part must be sourced from the factory, MicroMack will provide a written timeline not exceeding 30 calendar days.

Transferability: The warranty transfers to subsequent owners for the remainder of the original warranty period upon written notification to the dealer with proof of sale.

MicroMack and its authorised dealer network commit to the following service standards for all machines under warranty or active service contract:

• Initial response: Within 24 hours of receiving a service request during business days (Monday–Saturday, 08:00–18:00 local dealer time)
• Critical failure (machine inoperable): On-site or workshop inspection within 48 hours of initial contact.
• Standard service request: Scheduled within 5 business days of initial contact
• Parts availability: 90% of common replacement parts held in stock at each authorised dealer. Remaining parts sourced from factory within 15–30 calendar days.
• Warranty repair completion: Target of 10 business days from approved claim to completed repair.
• Preventive maintenance: Dealers offer scheduled maintenance packages at 250-hour, 500-hour, and 1,000-hour intervals per the operator manual.
• Communication: Written status updates at each stage of any open service case.
• Escalation: If a service matter is not resolved within the stated timeframes, the customer may escalate directly to MicroMack brand HQ at hello@micromack.com.

• Parts list: Every machine ships with a complete parts list including OEM part numbers. This list is the owner's property and may be shared freely.
• No DRM or software locks: MicroMack machines contain no digital rights management, software locks, proprietary diagnostic tools, or other mechanisms that restrict who may service the machine.
• Third-party service: Owners may service their machine at any qualified mechanic or repair shop. Using a non-authorised service provider does not void the warranty unless the third-party service directly caused the failure being claimed.
• Spare parts: OEM replacement parts are available for purchase directly from any authorised dealer.
• Technical documentation: Operator manuals, maintenance schedules, and hydraulic schematics are provided at delivery.
• During warranty: We recommend authorised service to protect your warranty coverage, but we do not require it. If you or your mechanic can fix it, fix it.

• Pricing: All prices quoted are in USD unless otherwise stated. Quotes are valid for 14 calendar days from date of issue.
• Payment: 50% deposit on order confirmation. Remaining 50% due on delivery, prior to handover.
• Lead time: Approximately 45-60 calendar days from deposit clearance to delivery, depending on configuration and destination.
• Delivery: Delivery is to the address specified in the order confirmation. Last-mile delivery fee is quoted per address and confirmed before deposit.
• Inspection: The buyer has 48 hours from delivery to inspect the machine and report any shipping damage or visible defects.
• Cancellation: Orders may be cancelled within 72 hours of deposit for a full refund. After 72 hours, the deposit is non-refundable if factory production has commenced.
• Title: Title to the machine passes to the buyer upon receipt of full payment and signed Delivery Certificate.
• Limitation of liability: MicroMack's total liability shall not exceed the purchase price paid for that machine.
• Governing law: Contracts are governed by the laws of the jurisdiction agreed with your regional dealer. Disputes will be submitted to arbitration in the agreed jurisdiction.

Last updated: August 2026

MicroMack ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal data in compliance with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), Brazil's LGPD, and other applicable data protection laws worldwide.

1. Data controller

MicroMack is the data controller. For privacy-related enquiries, contact our Data Protection Officer at hello@micromack.com.

2. Data we collect

• Contact information: Name, email address, phone/WhatsApp number, city and country.
• Enquiry data: Machine configuration preferences, intended use case, timeframe, and free-text notes submitted through our configurator or dealer application forms.
• Technical data: Browser type, device type, IP address (anonymised), language preference, and referring URL. Collected automatically for site functionality and security.
• Communication records: Emails and messages exchanged in connection with quotes, orders, or support.

We do not collect: financial or payment card data (payments are handled directly by your dealer), government IDs, biometric data, health data, or any special-category data.

3. Legal basis for processing (GDPR Art. 6)

• Consent (Art. 6(1)(a)): When you submit a form on this site, you consent to our processing your data for the stated purpose. You may withdraw consent at any time.
• Contractual necessity (Art. 6(1)(b)): Processing required to prepare a quote, fulfil an order, or provide after-sales support.
• Legitimate interest (Art. 6(1)(f)): Site security, fraud prevention, and improving our services. We balance our interests against your rights and do not use this basis for direct marketing.

4. How we use your data

• To prepare and deliver a personalised machine quotation.
• To connect you with the authorised dealer in your region.
• To process dealer applications.
• To communicate about orders, delivery, warranty, and service.
• To comply with legal obligations (tax, export controls).

5. Data sharing

• Authorised dealers: Your enquiry data is shared with the MicroMack dealer in your region so they can contact you and prepare a quote.
• Service providers: We use Vercel (hosting, US) and may use transactional email providers to deliver confirmations. These providers process data only on our instructions under Data Processing Agreements (DPAs).
• Legal requirements: We may disclose data if required by law, court order, or regulatory authority.
• We do not sell, rent, or share your personal data with third parties for their marketing purposes. We do not engage in data brokerage.

6. International transfers

Data may be transferred to and processed in countries outside your jurisdiction, including the United States (Vercel hosting). For transfers from the EEA/UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or the service provider's adequacy framework. You may request a copy of the applicable safeguards by contacting us.

7. Data retention

• Enquiry data: Retained for 24 months from last contact, then deleted unless an active order or warranty exists.
• Order and warranty data: Retained for the duration of the warranty period plus 6 years (statutory limitation period).
• Dealer application data: Retained for 12 months if the application is not accepted, or for the duration of the dealer relationship plus 6 years.
• Technical/log data: Automatically purged after 90 days.

8. Your rights

Under GDPR, UK GDPR, LGPD, and equivalent laws, you have the right to:

• Access your personal data and obtain a copy.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten"), subject to legal retention obligations.
• Restrict processing while a dispute is resolved.
• Data portability: Receive your data in a structured, machine-readable format.
• Object to processing based on legitimate interest.
• Withdraw consent at any time without affecting lawfulness of prior processing.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email hello@micromack.com. We will respond within 30 days (or the period required by your local law).

9. California residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA: the right to know what personal information we collect and how it is used, the right to delete, the right to opt-out of the "sale" or "sharing" of personal information, and the right to non-discrimination. We do not sell or share personal information as defined by the CCPA. To exercise your rights, contact hello@micromack.com.

10. Children

Our products and services are not directed at individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it immediately.

11. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No system is 100% secure; if a data breach occurs that poses a high risk to your rights, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR Art. 33.

12. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance.

Last updated: August 2026

This site uses a minimal set of cookies and local storage entries for functionality only.

What we use:

• Language preference (localStorage: mm_lang) - Stores your selected language so it persists between visits. This is a strictly necessary functional preference.
• Theme preference (localStorage: mm_theme) - Stores your light/dark mode choice.
• Currency preference (localStorage: mm_currency) - Stores your selected currency.

What we do NOT use:

• No third-party cookies
• No analytics or tracking cookies (no Google Analytics, no Meta Pixel, no tracking scripts)
• No advertising or retargeting cookies
• No social media tracking pixels
• No fingerprinting or cross-site tracking technologies

Because we use only strictly necessary functional storage (not cookies in the technical sense, but localStorage which does not transmit data to servers), this site does not require cookie consent under the EU ePrivacy Directive (2002/58/EC) and GDPR. We display a notice for transparency regardless.

If our cookie practices change in the future, we will update this policy and implement a consent mechanism before deploying any non-essential cookies.

Last updated: August 2026

• Acceptance: By accessing this website you agree to these terms. If you do not agree, please do not use the site.
• Intellectual property: All content, trademarks, logos, images, and text on this site are the property of MicroMack or its licensors and are protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without prior written consent.
• Accuracy: We make every effort to ensure product specifications, images, and pricing are accurate. However, all information is indicative and subject to change without notice. Final specifications and pricing are confirmed in the binding quotation from your authorised dealer.
• Use restrictions: You may not use this site for any unlawful purpose, attempt to gain unauthorised access to our systems, or use automated tools to scrape content without permission.
• Third-party links: This site may link to external websites. We are not responsible for their content, privacy practices, or availability.
• Limitation of liability: This site is provided "as is". To the maximum extent permitted by law, MicroMack shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site.
• Indemnification: You agree to indemnify MicroMack against any claims arising from your misuse of this site.
• Governing law: These terms are governed by the laws of the jurisdiction in which your authorised dealer operates, unless otherwise agreed.
• Changes: We may modify these terms at any time. Continued use of the site constitutes acceptance of the updated terms.

• Export controls: MicroMack machines may be subject to export control regulations. By purchasing, you represent that you will comply with all applicable export laws and will not re-export to sanctioned countries, entities, or persons.
• Sanctions: We do not sell to or deal with persons or entities on any applicable sanctions list, including those maintained by the UN, EU, US (OFAC), and UK.
• End-use: MicroMack machines are designed for civilian construction, landscaping, agricultural, and industrial use only.

• Pre-delivery cancellation: Full refund within 72 hours of deposit. After 72 hours, refund minus 15% restocking fee if production has not started; non-refundable if production has commenced.
• Defective on arrival: If a manufacturing defect is identified within the 48-hour inspection window, MicroMack will repair or replace at no charge, or replace the entire machine if the defect is structural.
• Buyer's remorse: Custom-built machinery is non-returnable once delivered and accepted.
• Warranty returns: Components or machines returned under warranty must be coordinated through the authorised dealer. Shipping costs for warranty returns are borne by MicroMack.

• Exclusivity: Regional exclusivity is granted for a defined territory.
• Obligations: Dealers must maintain demo units, hold minimum spare parts inventory, provide trained service technicians, and operate in accordance with MicroMack brand standards.
• Pricing: Dealers set their own retail prices. MicroMack publishes a recommended retail price (RRP) as guidance.
• Training: MicroMack provides initial dealer training at no charge. Ongoing training is available annually.
• Termination: Either party may terminate with 90 days' written notice. Termination does not affect warranty obligations to existing customers.