Effective 7 September 2026 · Version 1.0

Privacy Policy

This site is published by MicroMachines Colombia SAS. It explains what happens to your information, in the order you are likely to care about it. Reading the site is anonymous. Sending a build enquiry is not, and that section is the one worth your time.

No cookiesThis site sets none at all, which is why you have not been shown a consent banner.

No trackersNo analytics, no advertising pixels, no third-party scripts reporting back.

Browsing is anonymousWe cannot tell who you are, or that you were here.

Enquiries are notIf you send a build, we receive your details and keep them. Section 3 says exactly what and for how long.

Who we are Just browsing Build enquiries Cookies and storage Legal bases Who sees it Retention Your rights Transfers Colombia Changes Contact

1. Who we are

MicroMack is a brand of MicroMachines Colombia SAS, a company registered in Colombia, which sells, supports and warrants the machines. MicroMachines Colombia SAS is the data controller for this website and for any enquiry you send through it.

For anything to do with your data, write to privacy@micromack.com. A person reads it.

2. If you are just reading the site

We collect nothing that identifies you. There is no analytics package, no advertising pixel, no tag manager, no session recorder, and no social media widget phoning home. We genuinely do not know how many people visit or which pages they read.

Every font, image, script and stylesheet is served from micromack.com itself. Nothing loads from Google Fonts or any other outside company, so no third party is told that you were here. Currency conversion is fetched by our own server, not by your browser, so no currency provider ever sees your IP address either.

Our host, Vercel, keeps short-lived technical logs of requests, which include IP addresses. They exist so the site stays up and abuse can be spotted, they are not used for marketing or analytics, and they expire automatically.

3. If you send a build enquiry

This is the part where we do hold information about you. When you configure a machine and submit the form, we receive:

What	Why we need it
Your name	To reply to you like a person rather than a ticket number.
Email address	To send the quote. This is the only genuinely required contact field.
WhatsApp number, if you give one	Optional. Many customers prefer it, and in some markets it is the only practical channel.
City or region	To route you to the right dealer and to work out shipping, duty and lead time.
Machine, edition, attachments and add-ons	The configuration you asked us to price.
Intended use and timeframe	To tell you honestly whether the machine suits the job, and when it could arrive.
Any notes you write	Whatever you chose to tell us.
Site language	So we reply in the language you were reading in.

That information is stored in our enquiry records (Airtable) and a notification is sent to our internal team channel (Slack) so somebody picks it up. It is used to quote your machine and to follow up on it. It is not added to a marketing list, not sold, and not shared with anyone outside the people who need it to answer you.

DealersWhere your enquiry belongs to a dealer's territory, we pass your enquiry to that authorised dealer so they can serve you, because they are the ones who deliver, commission and support the machine. They receive what you sent us and nothing more, and they are required to use it only to respond to you.

The form also carries a hidden field that real people never see. If it is filled in, the submission is treated as automated spam and discarded. It collects nothing about you.

4. Cookies and what is stored on your device

This site sets no cookies. Check your browser and you will find none from micromack.com.

Two small values are kept in your browser's own localStorage so the site behaves sensibly between visits. They never leave your device, and we cannot read them:

mm_lang - the language you selected.
mm_theme - whether you chose the light or dark appearance.
mm_intro - that you have already seen the opening animation, so it does not play at you every single visit.

Both exist only to deliver a preference you set yourself, so they are strictly necessary and need no consent. Clearing your site data removes them, with no effect beyond having to choose again.

Why there is no cookie bannerConsent is required to store or read information on your device unless it is strictly necessary for something you asked for. We store nothing else. A banner asking permission for storage we do not perform would be noise, so we have not added one. If that ever changes, we will ask before anything is stored.

5. Our legal bases

Where the UK or EU GDPR applies:

Steps prior to a contract (Art. 6(1)(b)) - handling the enquiry you sent and quoting your machine. You asked us for a price; this is us producing it.
Legitimate interests (Art. 6(1)(f)) - keeping the site online and secure, and preventing spam. No profiling and no advertising is involved.
Legal obligation (Art. 6(1)(c)) - keeping sales, tax and warranty records where the law requires it.

We do not sell, rent or trade personal data, and we never have. It reaches only the parties that make the thing work:

Vercel - hosting and server logs.
Airtable - where enquiry records are stored.
Slack - internal notification that an enquiry arrived.
The authorised dealer for your territory - so somebody local can actually quote, deliver and support the machine.
Shipping, customs and finance providers - only if you go ahead with an order, and only what the shipment or the payment requires.

We will also disclose information where a law or valid court order requires it. If that happens and we are allowed to tell you, we will.

7. How long we keep it

Enquiries that do not become orders - kept for up to 24 months, because machinery decisions are slow and people come back, then deleted. Ask sooner and we will delete it sooner.
Orders - kept for the life of the machine's warranty and for as long as Colombian tax and commercial law requires sales records to be held.
Server logs - short-lived, expiring automatically at our host.
Email - kept while the conversation is useful, then deleted.

8. Your rights

You may ask us for a copy of what we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to have it sent to you in a portable form. If we ever rely on your consent for something, you can withdraw it at any time.

Email privacy@micromack.com and we will deal with it within 30 days. There is no charge, and we will not ask you to justify the request.

If you are in the UK or EEA and think we have handled your data badly, please tell us first so we can put it right. You also have the right to complain to your national supervisory authority.

9. International transfers

We are a Colombian company and our suppliers operate internationally, so your information will be processed outside your own country - in Colombia, and in the United States and the European Union where our providers run. Where the GDPR applies to a transfer, it is covered by the European Commission's Standard Contractual Clauses, or by an adequacy decision, which are the safeguards our providers publish and commit to contractually.

10. For customers in Colombia

Under Ley 1581 de 2012 and Decreto 1377 de 2013, you hold the rights of habeas data: to know, update, rectify and delete your personal data, to ask on what authorisation it is processed, to be told how it has been used, and to withdraw an authorisation you gave. Sending an enquiry through this site is your authorisation for us to use those details to answer you and to quote your machine.

Requests under those rights go to privacy@micromack.com, and we answer consultations within 10 working days and complaints within 15 working days, as the decree requires. If you are not satisfied, you may take the matter to the Superintendencia de Industria y Comercio.

11. Changes

If this ever stops being accurate, we will update this page and change the date at the top. If a change is significant - if we ever add analytics or advertising, for example - we will make it obvious rather than quietly editing this text.

12. Contact

Data protection, or anything on this page: privacy@micromack.com

Sales and quotes: hello@micromack.com · Dealers: dealers@micromack.com · Service: service@micromack.com

The short versionRead the site and we know nothing about you. Send an enquiry and we keep what you sent, use it to quote your machine, pass it to your local dealer so they can help, and delete it on request.